Selectiva empowers businesses to address customer service requests with Salesforce Service Cloud proactively. Our experts optimize Service Cloud components, enhancing customer engagement and satisfaction. We streamline service workflows, categorize issues, manage work orders, and expedite case resolution. With global experience, we boost service agent productivity and customer retention.
Our Salesforce Service Cloud developers to streamline customer data sharing and automate workflows for an improved customer experience. Integrate Salesforce Service Cloud into your business environment for efficient operations.
Delight customers with Selectiva’s Salesforce Service Cloud
Leveraging Salesforce Service Cloud, we empower you to engage with customers more effectively. With features like robust automation, chatbots, workflow rules, intelligent workflows, streamlined case management, and efficient integration, we elevate your customer service to unparalleled levels. Let Selectiva redefine your services and accelerate your business achievements.
Support Personalization
Deliver personalized customer support with Salesforce Service Cloud’s Omni-Channel Routing. Seamlessly interact via web, mobile, email, and more, assigning cases to suitable agents for tailored assistance, ensuring customer satisfaction.
Intelligent Workflows
Optimize efficiency with Salesforce Service Cloud’s Case Management and Service Console. Streamline tasks like assignment, escalation, and auto-response. Equip your support team with intuitive interfaces, dashboards, and customer profiles, enhancing workflow intelligence.
Actionable Insights
Gain valuable insights using Salesforce Service Cloud’s knowledge base and service analytics. Access a wealth of information, resolve complicated cases swiftly, and make data-driven decisions. Service Analytics provides critical reports on agent performance, customer satisfaction, KPIs, and more, ensuring actionable insights
Enhanced customer experience
Empower your team with superior customer service with Salesforce Service Cloud’s Service Console. Grant your team effortless access to comprehensive customer profiles, dashboards, and histories for delivering enhanced customer experiences. Utilize intelligent workflows, enabling agents to deliver quicker service and grow customer satisfaction.
Empower your customer’s journey with our cutting-edge Service Cloud Solutions
Unlock the full potential of Salesforce Service Cloud with our expert guidance. Leverage over a decade of experience to tailor a holistic, efficient and personalized customer service experience. Enhance efficiency in your client interactions.
Transformative Service Cloud Deployment:
Elevate customer experiences with Selectiva’s expertise
Enhance your customer service experience. Our skilled deployment of the Service Cloud ensures minimal disruptions while efficiently meeting both time and budget constraints. Maximize the capabilities of Salesforce Service Cloud to enhance your customer service lines, streamline processes, and achieve higher customer satisfaction and loyalty.
Strategic Service Cloud Navigation:
Precision strategies crafted by Selectiva
Navigate the complexities of Service Cloud with our specialized consulting services. As trusted Salesforce partners, we craft tailored strategies, select the right tools, and design customized Service Cloud solutions. Leverage our expertise to align critical metrics, assess risks, and achieve your service goals efficiently.
Seamless Service Cloud Transition:
Experience effortless migration with Selectiva
Seamlessly migrate your existing service platform to Salesforce Service Cloud, the industry-leading cloud-based solution. Our secure migration services deliver personalized engagement and boost your team’s productivity at scale. Experience hassle-free migration, ensuring data security and a smooth transition to enhance customer service capabilities.
Unified Service Ecosystem:
Achieve harmony with Selectiva’s integration mastery
Enhance your service ecosystem with seamless Salesforce Service Cloud integration. Connect Service Cloud instances with Sales Cloud, Marketing Cloud, applications, and communities effortlessly. Our integration services empower support agents, enabling collaboration and unified views. Reduce issue resolution times and gain happy customers.
Service Cloud Excellence:
24/7 Optimization by Selectiva’s expert developers
Ensure your Service Cloud platform operates at peak performance with our comprehensive support and maintenance services. Our experienced Salesforce developers provide round-the-clock assistance, keeping your platform up-to-date with the latest features and improvements. Rely on us for proactive issue resolution, hidden glitch detection, and seamless Service Cloud functionality 24/7.
Empowering industries through Selectiva's strategic technology applications
We help increase productivity and lower costs by revolutionizing your business landscape with our industry-focused solutions, driving operational excellence, and pioneering transformative growth across diverse industries.
Public Sector
Optimize government operations with Selectiva's strategic technology applications, fostering efficiency and transparency for better citizen services and informed decision-making in the public sector.
Education
Transform education with Selectiva's solutions, promoting innovative learning experiences. Our applications drive academic excellence, streamline administrative tasks, and enhance educational efficiency.
Health Care
Revolutionize healthcare operations with our advanced technology solutions. From patient care to administrative processes, our applications ensure streamlined operations, enhanced to optimized patient experience, and improved healthcare productivity.
Manufacturing
Increase manufacturing efficiency with our technology, optimize to advanced supply chain. Streamline production processes, optimize supply chain management, and foster innovation to drive growth and competitiveness in the manufacturing industry.
Hospitality
Enhance guest experiences and operational efficiency in the hospitality sector with Selectiva's technology applications. Streamline reservations, optimize service delivery, and elevate overall customer satisfaction.
Financial Services
Transform financial operations with our technology solutions. Strengthen security, streamline transactions, and elevate customer experiences to drive growth and success in the dynamic financial services industry.
Showcasing our prestigious clientele!
Guiding a leading Solar Company to Salesforce Victory with Tailored Solutions
Addressing intricate data migration and lead/case assignment challenges, one of the leading solar companies turned to Selectiva's Salesforce proficiency. We facilitated a secure and efficient transition, synergizing processes for their sales and customer support units. This triumph illustrates Selectiva's commitment to customizing solutions for superior effectiveness and building enduring trust with our valued clients.
Leading IT solutions provider bolsters Quote-to-cash process with Salesforce expertise from Selectiva
Selectiva catalyzed a new level of sales agility for a leading IT solutions provider by overhauling their quote-to-cash operations with a tailor-made CPQ solution, along with Blujay compliance and Avalara taxation integrations. Our seamless integration with their existing legacy SaaS portal further optimized the workflow. The provider's sales and resale teams now function with extraordinary speed and efficiency, all credit to our dynamic, no-code solutions.
Silicon Valley-based renowned University elevates facility oversight with Salesforce-Powered Command Center by Selectiva.
A university required a robust system to oversee its extensive campus facilities and chose Selectiva for its Salesforce proficiency. We developed a bespoke solution that gave system administrators comprehensive control over facilities management and communication services applications, encompassing interaction, project, and service management. The capability for immediate access to real-time data and streamlined report generation facilitates informed decision-making and operational optimization for the University's facility management teams.
Selectiva: A trusted partner for Advanced CPQ and Quote Management for a leading semiconductor manufacturing company
Confronted with intricate quoting concerns, a prominent semiconductor design and manufacturing firm collaborated with Selectiva for a transformative Salesforce solution. We provided a robust CPQ engine catering to their internal and external sales, streamlined the approval system, and enabled seamless bulk uploads. This integrated solution empowers the firm to expedite quote generation, enhance collaboration, and optimize the quote-to-close cycle.
Leading Food and Beverage Insulated Container Manufacturer amplifies Project Management with streamlined JIRA expertise.
Selectiva enabled one of the leading food and beverage container manufacturers to unlock the full potential of JIRA through optimal configuration for project initiation, board creation, issue management, and field customization. Our emphasis on efficient task tracking, seamless collaboration and effortless integration of lead generation with Salesforce empowers this industry leader to manage projects, track progress, and generate leads like never before.
