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Case Studies

Partner Quoting Portal (PQP) for A Client From the IT Network & Application Industry

Project Overview The Partner Quoting Portal (PQP) initiative was developed to enhance the quoting experience for The Client's partners by integrating Salesforce CPQ with the existing Impartner platform. This bi-directional integration aimed to create a streamlined, efficient, and user-friendly interface…

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Streamlining Salesforce Metadata Management for a Growing E-commerce Company

Client Background A rapidly growing e-commerce company faced significant challenges managing its ever-increasing Salesforce metadata. Their manual approach, juggling multiple tools and spreadsheets, led to several pain points. Pain Points Inefficiency: The manual process was time-consuming and prone to errors,…

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Our Latest Blogs

January 15, 2025

AI Customer Experience Decoded: From Basic Chat to Personal Concierge

In today's digital landscape, the way businesses interact with customers is undergoing a remarkable transformation. Did you know that 67% of customers now engage with AI-powered solutions during their service experiences? This shift signifies a fundamental change in customer engagement,…

December 30, 2024

Improving Patient Care with Salesforce Agentforce in Healthcare

In the rapidly evolving healthcare landscape, the demand for innovative solutions that enhance patient care is more pressing than ever. Salesforce Agentforce is at the forefront of this transformation, offering AI-driven agents that streamline operations, improve patient interactions, and ultimately…

December 15, 2024

The Future is Now: Harness the Power of AI Agents with Salesforce Agentforce

In today’s fast-paced business world, customer service is a vital differentiator for companies. With rising customer expectations, businesses face growing pressure to provide efficient, personalized, and around-the-clock support. Artificial intelligence (AI) agents are transforming customer engagement by combining advanced technology…

November 29, 2024

Unleash Your Business Potential: Harnessing Selectiva’s Generative AI for Competitive Advantage

Generative AI is powered by advanced algorithms and models that enable the creation of new, original content based on existing data. At the core of this technology are neural networks, which are computational systems inspired by the human brain's structure…